to listen, to pay attention-lies at the heart of medical practice," the article tells its medical audience. Orienting to the patient's emo tions builds rapport. Tuning out feelings and focusing only on clinical details builds a wall.
Physicians who are sued for malpractice in the United States generally make no more medical errors than those who are not sued. The main difference, research shows, often comes down to the tenor of the doctor-patient relationship. Those who are sued, it turns out, have fewer signs of emotional rapport: they have shorter visits with patients, fail to ask about the patients' concerns or make sure their questions are answered, and have more emotional distance-there's little or no laughter, for example.
But attention to patients' distress may pose a particular chal lenge to physicians giving excell nt technical care-say when it demands keen concentration on performing a medical procedure perfectly despite the patient's agony.
The same network that activates when we see someone in pain also fires when we see anything aversive: That's scary-! should get out ofhere is the primal thought. Ordinarily, when people see someone else being pricked with a pin, their brain emits a signal indicating that their own pain centers are echoing that distress.
Physicians do not. Their brains are unique in blocking even such automatic responses to someone else's pain and discomfort, according to findings from a study led by Jean Decety, professor of psychology and psychiatry at the University of Chicago.This at tentional anesthetic seems to deploy the temporal-parietal junction (or TPJ) and regions of the prefrontal cortex, a circuit that boosts concentration by tuning out emotions. The TPJ protects focus by walling off emotions along with other distractions, and helps keep a distance between oneself and others.
This same neuronal network kicks into action in any of us hen we see a problem and look for a solution. So if you're talking with someone who is upset, this system helps you understand the person's perspective intellectually by shifting from heart-to-heart emotional rapport to the head-to-heart connection of cognitive empathy.
to listen, to pay attention-lies at the heart of medical practice," the article tells its medical audience. Orienting to the patient's emo tions builds rapport. Tuning out feelings and focusing only on clinical details builds a wall.
Physicians who are sued for malpractice in the United States generally make no more medical errors than those who are not sued. The main difference, research shows, often comes down to the tenor of the doctor-patient relationship. Those who are sued, it turns out, have fewer signs of emotional rapport: they have shorter visits with patients, fail to ask about the patients' concerns or make sure their questions are answered, and have more emotional distance-there's little or no laughter, for example.
But attention to patients' distress may pose a particular chal lenge to physicians giving excell nt technical care-say when it demands keen concentration on performing a medical procedure perfectly despite the patient's agony.
The same network that activates when we see someone in pain also fires when we see anything aversive: That's scary-! should get out ofhere is the primal thought. Ordinarily, when people see someone else being pricked with a pin, their brain emits a signal indicating that their own pain centers are echoing that distress.
Physicians do not. Their brains are unique in blocking even such automatic responses to someone else's pain and discomfort, according to findings from a study led by Jean Decety, professor of psychology and psychiatry at the University of Chicago.This at tentional anesthetic seems to deploy the temporal-parietal junction (or TPJ) and regions of the prefrontal cortex, a circuit that boosts concentration by tuning out emotions. The TPJ protects focus by walling off emotions along with other distractions, and helps keep a distance between oneself and others.
This same neuronal network kicks into action in any of us hen we see a problem and look for a solution. So if you're talking with someone who is upset, this system helps you understand the person's perspective intellectually by shifting from heart-to-heart emotional rapport to the head-to-heart connection of cognitive empathy.
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