A set of 200 patient records that had arrived at the clinic
since the beginning of 2003 was examined. Consultation requests and incomplete records were eliminated, leaving a sample of 134 patient cases. For each, data from different registers was assembled to map episodes. The time-delays between steps, i.e. the handover times were recorded. The takt-times, i.e. the time used to perform the steps were rather short and are not included in the data. The results are shown in Table I.