The study utilized a qualitative methodology, and was based on in-depth interviews and the analysis of online participation records and other relevant materials. Phone or face-to-face interviews, followed up by e-mails and/or additional phone calls, were conducted in Russia, China, and Brazil, and at the US headquarters of Caterpillar. A total of 36 managers and
employees have participated. In interviews, the participants were asked a number of open-ended questions, which were intended to generate rich descriptions of knowledge sharing and problem-solving situations and strategies.
The study utilized a qualitative methodology, and was based on in-depth interviews and the analysis of online participation records and other relevant materials. Phone or face-to-face interviews, followed up by e-mails and/or additional phone calls, were conducted in Russia, China, and Brazil, and at the US headquarters of Caterpillar. A total of 36 managers andemployees have participated. In interviews, the participants were asked a number of open-ended questions, which were intended to generate rich descriptions of knowledge sharing and problem-solving situations and strategies.
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