We quickly learned that small victories motivate bigger ones while helping to maintain the pace of change, and that training initiatives, big or small, must be a cornerstone of any change management program. During our campaign, we put in place a series of behaviour-focused initiatives aimed at giving employees the skills they needed to hit the ground running as we entered our new office space. These initiatives included an “Open Door” challenge that moved employees with closed offices to commit to keeping their doors open for a full month. To observe work habits, employees produced weekly job reports, which allowed issues to be addressed and discussed openly. To simulate the small work spaces that the new open-plan office would provide, empty offices were converted into alcoves for ad hoc conference calls or private conversations. To include employees in the decision-making process regarding aesthetic changes, we set up sample work stations for everyone to view and polled employees on their preferences for things such as work station modules, chairs, carpets and lighting. Two months prior to our move, we initiated “Getting to Know You” sessions (think 30-second speed dates) during morning and lunch breaks. This enabled employees who would be seated together in the new office to interact and break the ice, encouraging the development of the collaborative relationships that would be necessary when working side-by-side in the new space.