Efficiency also suffers when emotions or personal considerations
influence administrative decisions. If the owner of a
small grocery expands her business and opens a second store,
she may put her son in charge even though another employee
is more qualified for the job. She acts on the basis of her
personal attachment rather than in the interest of business
efficiency. Similarly, an official in a large company might not
promote the best qualified worker to supervisor if one of the
candidates were his brother. Indeed, his personal feelings
could prevent him from recognizing that his brother's qualifications
were inferior. Since the subtle effects of strong emotions
cannot easily be suppressed, the best way to check their
interference with efficiency is to exclude from the administrative
hierarchy those interpersonal relationships that are
characterized by emotional attachments. While relatives
sometimes work for the same company, they are generally not
put in charge of one another. Impersonal relationships assure
the detachment necessary if efficiency alone is to govern administrative
decisions. However, relationships between employees
who have frequent social contacts do not remain
impersonal, as we shall see.
Efficiency also suffers when emotions or personal considerations
influence administrative decisions. If the owner of a
small grocery expands her business and opens a second store,
she may put her son in charge even though another employee
is more qualified for the job. She acts on the basis of her
personal attachment rather than in the interest of business
efficiency. Similarly, an official in a large company might not
promote the best qualified worker to supervisor if one of the
candidates were his brother. Indeed, his personal feelings
could prevent him from recognizing that his brother's qualifications
were inferior. Since the subtle effects of strong emotions
cannot easily be suppressed, the best way to check their
interference with efficiency is to exclude from the administrative
hierarchy those interpersonal relationships that are
characterized by emotional attachments. While relatives
sometimes work for the same company, they are generally not
put in charge of one another. Impersonal relationships assure
the detachment necessary if efficiency alone is to govern administrative
decisions. However, relationships between employees
who have frequent social contacts do not remain
impersonal, as we shall see.
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