Dear all,
Pls kindly find the summary of customer visit regard to this complain case as following;
Complain: CP051/16-STA-TG-LTX003
Buyer/end-user: PURE UNION, ZHENJIANG SUHUI
Visit date: 22 Sep'16
Store condition: underground tanks, capacity 15Mts, zinc plate as cover, no paddle.(see picture)
Details:
1. This LTX has arrived the customer on 31 Aug, back then it's become formed a bit and quite difficult to unloaded in to their tank.
The customer tried to continue unload all and trash the formed part away.
2. They has tried to use once on 10 Sep, but the latex became formed solid again and stuck on their pump tube.
They decided to stop using.
3. As we visit today (22 Sep) the surface is quite sticky. We tried using long stick as paddle to mix its together but found the latex in lower lever
completely forme into solid. Even our stick can't reach the bottom of the tank.
4. Despite spec is within range, the customer dare not use for their latex gloves production due to worry about quality on FG.
We have captured the sample back a bottle.
Now as time goes by, the ltx is going to formed solid more, can't be used and difficult to clear the tank.
Pls kindly advice how to solve this problem krub.