● There has been a noticeable improvement in the schedule for client visits being kept by Gino, but this morning a complaint was received regarding a meeting Gino missed.
● In his defence, Gino stated that Maria had the meeting entered on his schedule, but three fellow team members had requested his assistance that morning, which had made him late, and when he called to let the client know he was held up but on his way, they cancelled.
● Gino has demonstrated that the strategies he learnt from the time management course to address the original concerns have improved his knowledge and strategies in this area. However, concerns remain about certain situations he is experiencing in the workplace.