In 2011, from the research of Chan Wu-Chao, he explained that brand image is important both indirect and direct for patient who use service in hospital. Chan (2011), found that "It means that a positive hospital brand image not only increases patient loyalty directly, but it also improves patient satisfaction through the enhancing of perceived service quality, which in turn increases the revisit intention of patients" (p.1). Brand image influence to extremely behaviors consumer depend on personality of each consumer. On the other hand, it can effects negative to perspective of consumer.