We’re reaching out to you about the following reservation:
Guest name: Iulia Gramon Suba
Arrival date: 2015-11-13
Booking number: 601045718
Amount to be refunded: 1250THB
Date of cancellation and time zone: 20 Oct 2015, 09:39 (CET)
Iulia Gramon Suba has provided some documents to us indicating that an incorrect charge was made to their credit card by your property. For your reference, we’ve attached the supporting documents to this email.
The document shows that the guest has been charged a no-show fee, although the guest had cancelled this reservation without incurring any penalties.