Every office or shop floor has at least one — the worker watching from the corner of his or her eye, taking mental notes and reporting back to the boss. The office snitch is a reliable recurring character in many workplaces, a petty villain who foments gossip and undermines teamwork and morale. But is tattling inevitably destructive? There are instances in which reporting what’s going on is the better choice — indeed, the necessary one — so can certain practices and policies make tattling a useful tool? Deciding whether to tattle isn’t as simple as it sounds.
“My gut instinct isn’t to get involved, but I am not sure that’s the right tone,” says Wharton management professor Matthew Bidwell. “There are questions of what’s your business and what’s your responsibility. Once you get down to cases where you think something is clearly unethical and wrong and needs to be stopped, when there is the potential for real harm to be done to somebody — economic harm as well, or damage to a customer relationship — then I think the ethics there become important.”
Every office or shop floor has at least one — the worker watching from the corner of his or her eye, taking mental notes and reporting back to the boss. The office snitch is a reliable recurring character in many workplaces, a petty villain who foments gossip and undermines teamwork and morale. But is tattling inevitably destructive? There are instances in which reporting what’s going on is the better choice — indeed, the necessary one — so can certain practices and policies make tattling a useful tool? Deciding whether to tattle isn’t as simple as it sounds.“My gut instinct isn’t to get involved, but I am not sure that’s the right tone,” says Wharton management professor Matthew Bidwell. “There are questions of what’s your business and what’s your responsibility. Once you get down to cases where you think something is clearly unethical and wrong and needs to be stopped, when there is the potential for real harm to be done to somebody — economic harm as well, or damage to a customer relationship — then I think the ethics there become important.”
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