Using supportive teaching methods. We use supportive teaching methods that are
respectful, validating, inclusive, and interactive. People with AH are the experts on their
own symptom. That is, they know when they experience AH, whether the AH are
pleasant, unpleasant, distressing or distracting and when an intervention is or is not
helpful. Many course participants have pleasant voices they think they may wish to
retain; we assure them that we respect their choice. We validate the experience of
distress with unpleasant AH and also the person's right to choose what/when/where they
wish to engage in symptom self-management