1. Your preferable date & time for the drive firmware upgrade without vault disks(PACO-R installation included)?
2. Who will be the primary contact for the upgrade? Please let me know the primary contact email & phone number? Is there any alternate contact also ?
3. Do you prefer an email before the activity, after, and/or in the unlikely event of an issue ?
4. Do you prefer a phone call before the activity, afterwards, and/or in the unlikely event of an issue ?
5. Is your confirmation required before the upgrade engineer can begin?
6. Connection type: ESRS or WebEx? If ESRS, please share the login credentials