Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery, underwear, swimwear or cosmetics if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.
If you are a customer in the European Union you have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see Right to Cancel (EU Customers) for details.