Guests - Well, now we come to the most important thing of all - the guests, these are the people you need to attract to your establishment and who, hopefully, will come back again. There are many ways to please guests, I can't advise you about 5 star hotels, but I can say something about small family run hotels etc. Its all about whether you genuinely like helping and pleasing people. In our hotel for instance we keep a few disco lights in the restaurant because we know that every so often, when we have large extended family groups that there may be an occasion where a little impromptu "family disco" with parents and children can absolutely make it for some families. This is just one tiny thing that we have done, there are 101 others but I always remember one little girl being asked what she liked about the holiday and she said "my birthday disco". This is what it is really all about - kids families laughter fun and smiles - if you like seeing people