This qualitative research study is based on general system theory, originally introduced in 1948 by Ludwig von Bertalanffy, in which all parts are interdependent components in a system. That means in business organizations, in spite of the unpredictable behaviors of human beings, people are still part of a management system that needs to be understood in order to make it work efficiently. The conceptual patterns underlying systems theory have been chosen as the most appropriate theoretical framework as it allows for the analysis of interaction on many levels and, furthermore, provides a theoretical scaffolding, as it were, that is able to take into account the more subtle and interactive nature of this