The answers to the following questions will enable you to demonstrate your knowledge of:
Communicating information and ideas verbally and non-verbally, taking cultural differences and language barriers into consideration
Producing written material, used routinely in day to day work, which is clear, concise and effectively convey the intended meaning to the recipient
Completing workplace forms
Using style, format and level of accuracy appropriate to the type of written material
Providing prompt responses to requests for information in accordance with organisational requirements
Learning skills
Reading skills
Writing skills
Oral communication skills
Navigating the world of work
Interacting with others
Getting the work done
Identifying any organisational policies, plans and procedures which detail organisation’s standards or protocols for workplace communication
Describing different communication styles
Outlining barriers to communication.
Imagine that your company is considering the launch of a brand new range of products. Outline the appropriate research methods, ways of obtaining internal and external output, and means of increasing customer awareness of the new products.
Imagine that your manager has set you the task of producing a promotional piece of direct mail. What techniques could use to ensure to ensure that the communication is effective? Which organisational and legislative standards would you have to meet?
Imagine you have been set the task of training a new member of staff. They have recently migrated from another country and are experiencing some language difficulties. What steps could you take to communicate work responsibilities ensure comprehension?