• Screening phone calls and dealing with enquiries where appropriate
• Making appointments and planning their manager’s diary
• Organising and attending meetings; sometimes taking minutes and ensuring their manager is well-prepared for meetings
• Replying to emails, faxes and post
• Booking travel arrangements and accommodation when necessary
• Assisting with projects their manager might be working on by researching or writing reports
• Organising and maintaining office systems
• Standing in for their manager in their absence.