Business cards are generally exchanged after an introduction.Westerners are expected to be punctual for social occasions and business meetings. Call if you are delayed. Do not get frustrated if a Malay is late or your business meeting does not begin on time.Business counterparts will want to get to know you personally before doing business with you.Decisions are made slowly. Patience is required. Malays will probably involve you in polite conversation for a lengthy period before getting down to business. Discussions will be long and detailed.
A letter of introduction from a bank or a mutual acquaintance will help establish a business relationship. Without an introduction, your request for a meeting might be ignored. Once an agreement is reached, don't be surprised if counterparts try to renegotiate, even after a written agreement has been drafted. Malays view written contracts as less important than personal trust. Expect requests for escape clauses.