I hope you are doing fine, I strongly unsatisfied with current situation that is happening during these days between both companies, as you may know very well Karamay company is one of the Panel Plus company customer and it is not professional to abuse this customer with this behavior that we have seen from your side during these days, and it is close to two weeks that I am asking and requesting from my esteemed brother Mr. Pooya to send the copy of documents plus B/L and the original documents by DHL but with no benefit and no response , Could you explain me what is the reason ?! What is the reason that everything should be at the last minute and hurry time !!!.
I wish to inform you that still now, we as Karamay company didn’t get and receive the original B/L of P/I No: 60 11 000 769,( 16 mm ), What is the reason after several time requesting and asking from a professional company the things going like this!!!???and the answer and result would be nothing!!!!!!!!!!!!
Just a line to say that this is not first time that Panel Plus is doing business and this is also not first time that we do a business and our order is not huge order to confused Panel Plus, and it is very important that unfortunately with unfair condition we have paid the total amount as Karamay company for of both P/Is plus deposit of 140000 USD in advanced by TT payment and this is a feedback from Panel Plus!!!! It is really unfair.
I am writing to complain about the communication of Panel Plus team which is not professional; fair and correct, there is no any reason to send the original document by delay ,because Panel Plus got the money in advanced by TT payment, the mistake should be solved as soon as possible by management od Panel Plus company in order to send the original B/L of order of P/I No: 60 11 000 769 to Karamay office.
I am looking forward to hearing from you,