In this study, the AHP is used to determine the
degree of importance, to establish the priority of each
element of the hierarchical structure, and, as a
consequence, to apply a normative multi-criteria
analysis method in order to select the most appropriate
KM tool in context. The hierarchical structure
has been designed in order to give managers the
possibility of tracing the direct linkage of the
assessment results to the examined elements at each
level of the hierarchy, and to support decisionmakers
in deriving the measures of the quantitative influence
of every factor on the process of KM tool selection.