members in work processes can lead to a wider range of perspectives, which can
improve decision making and organizational outcomes. There is also reason to believe
that the ability to collaborate virtually can cross over to improve teamwork skills in the
collocated environment (Ubell, 2010).
Virtual collaboration can benefit organizations if it encourages open knowledge
sharing, knowledge acquisition, and retrieval (Zammuto et al., 2007). Essentially
organizations can increase participation in work processes by including those who
would not be able to meet in person. However, virtual teams may pose more significant
challenges for organizations if employees do not have the skills to effectively perform
in virtual settings. Communicating via virtual media is clearly different than in a faceto-
face setting and therefore employees who must collaborate virtually must develop
skills in order to do so effectively (Susman and Majchrzak, 2003).
In this paper, we examine more closely the increase in virtual collaboration by first
looking at workplace factors that are evolving and influencing the growing demand for
virtual collaboration. We then explore the skills and abilities needed for virtual
collaboration and the educator’s role in helping students build these competencies.
Finally, we share an example of a course project that provided students an opportunity
to develop their ability to collaborate virtually.
members in work processes can lead to a wider range of perspectives, which can
improve decision making and organizational outcomes. There is also reason to believe
that the ability to collaborate virtually can cross over to improve teamwork skills in the
collocated environment (Ubell, 2010).
Virtual collaboration can benefit organizations if it encourages open knowledge
sharing, knowledge acquisition, and retrieval (Zammuto et al., 2007). Essentially
organizations can increase participation in work processes by including those who
would not be able to meet in person. However, virtual teams may pose more significant
challenges for organizations if employees do not have the skills to effectively perform
in virtual settings. Communicating via virtual media is clearly different than in a faceto-
face setting and therefore employees who must collaborate virtually must develop
skills in order to do so effectively (Susman and Majchrzak, 2003).
In this paper, we examine more closely the increase in virtual collaboration by first
looking at workplace factors that are evolving and influencing the growing demand for
virtual collaboration. We then explore the skills and abilities needed for virtual
collaboration and the educator’s role in helping students build these competencies.
Finally, we share an example of a course project that provided students an opportunity
to develop their ability to collaborate virtually.
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