Data analysis was done to test research questions and data obtained from the respondents through questionnaires and interviews. Data was edited, coded and categorized before analysis and interpretation of the result was done in relation to the objectives and research questions formulated.
Frequency distributions were obtained for all personal data and classified variables under the study .The frequencies for the number of respondents in each department, number of males and females, employees‟ education levels and length of stay in the organization. For interval scaled independent and dependent variables the means, standard deviation, variance, minimum and maximum was computed of the responses on relevant variables. Pearson correlation coefficient for the variables was calculated to determine if there was a negative or positive correlation and the strength of the relationships among the variables under study, that is customer services, employee job satisfaction and hotels and restaurants performance.