Please find the report from team as it was found that problem occurred due to lack of staff on that specific period/day. However, Staff was called to replace and performed the job. As previously informed, we already recruited new staff for DMK which currently they are now on training process. Please refer to the result of investigation below for more clarification and further reference.
Regarding Advance D/O, please be advised that as normal process, the Advance D/O should be done 2hrs prior to STA, so please also help communicate with Triple-iii for further cooperation.