Old information, which is not necessary for daily use, can be archived and stored on
compact disks to enable newcomers to "get up to speed" very easily as they can
access the information through the database of the organization. Knowledge gained
by people over a period of time can thus be stored for future reference, even when the
original author has long left the organization. Knowledge workers are becoming a vital
resource in the 21st century company. One of the goals of knowledge management is
to deliver the intellectual capacity of the firm to the knowledge workers who make the
day-to-day decisions that determine the success or failure of a business (Cross and
Baird, 2000). According to Granovetter (1973), knowledge repository plays an
important role in preserving organizational memory. Nevertheless, technology is only
one form of memory that employees tap into when solving problems – and its use is
limited.