What are the key elements of operations improvement?
■ There are many ‘elements’ that are the building blocks of improvement approaches. The ones
described in this chapter are:
– Radical or breakthrough improvement
– Continuous improvement
– Improvement cycles
– A process perspective
– End-to-end processes
– Radical change
– Evidence-based problem-solving
– Customer-centricity
– Systems and procedures
– Reduce process variation
– Synchronized flow
– Emphasize education and training
– Perfection is the goal
– Waste identification
– Include everybody
– Develop internal customer–supplier relationships