The hotel business is a labour-intensive and quality-driven service industry. The competitiveness and productivity of the industry depends primarily on the skill levels and professionalism of its employees. Consequently, the constituents within the Hotels, Restaurant and Catering sector recognize that education, vocational training, and human resource development are necessary to ensure their future. 6 In support of this, the World Economic Forum (in their recent T&T Competitiveness Report 7) sees good management of human resources as one of the key drivers for competitiveness across the industry.