Hi Team,
Pls take note that with immediate effect, all EU details for software orders should be retrieved from GFX. Kindly DO NOT approach Dell sales’ team for EU details.
Those orders that are downloaded without EU details in the ‘Special Instruction’ column, pls notify me and I shall get Dell internal team to cancel and redownload the order.
Appreciate if you could adhere to this. Failing which the RMA cost or responsibilities shall be borne by your respective company.
Pls refer to the below screen for info on where to retrieve the EU details in GFX.