asic Function:
To coordinate, direct, communicate, and service media, press which needs to align with hotel objectives.
Policies and Procedures
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Thank guests with genuine appreciation and provide a fond farewell.
- Address guests' service needs in a professional, positive, and timely manner.
Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Talk with and listen to other employees to effectively exchange information.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
Physical Tasks
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Sales
- Promote awareness of brand image internally and externally.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
Welfare
สวัสดิการ
- 5 working day per week
- Training & Development
- Vacation and Public Holiday
- Social Security
- Group Insurance
- Dental Allowance
- Provident Fund
- Uniform
- Meal
- Car Park
- Discount : Food & Beverage , Accommodation
asic Function: To coordinate, direct, communicate, and service media, press which needs to align with hotel objectives.Policies and Procedures - Maintain confidentiality of proprietary materials and information. - Protect the privacy and security of guests and coworkers. - Follow company and department policies and procedures. - Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. - Perform other reasonable job duties as requested by Supervisors. Guest Relations - Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. - Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. - Thank guests with genuine appreciation and provide a fond farewell. - Address guests' service needs in a professional, positive, and timely manner. Communication - Speak to guests and co-workers using clear, appropriate and professional language. - Talk with and listen to other employees to effectively exchange information. Working with Others - Support all co-workers and treat them with dignity and respect. - Develop and maintain positive and productive working relationships with other employees and departments. - Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Quality Assurance/Quality Improvement - Comply with quality assurance expectations and standards. Physical Tasks - Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Sales - Promote awareness of brand image internally and externally. - Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Welfareสวัสดิการ- 5 working day per week- Training & Development- Vacation and Public Holiday - Social Security - Group Insurance- Dental Allowance- Provident Fund- Uniform- Meal- Car Park- Discount : Food & Beverage , Accommodation
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