Thank you for your comments and we apologize this claim has been declined.
The 24 hour time aspect of the claim is important to note, because rates can change quickly. Going forward you would need to make sure that your Price Pledge documents are submitted within that window of time.
Also, in referencing back to the Original sign up form you would have used to become a Dream Trips Member, there is a descriptor (on the second page) of who can take advantage of the membership privileges. To cite this information:
7. Benefits may be used by you as a Member and your immediate family including spouse, civil or other partner and dependent children.
To clarify further, this is a description of who can be covered under the Membership services. If one of your family (spouse, child or civil partner) travels, they could be eligible for the Price Pledge process, should it be warranted. However, if any person who is not related (as described in the above citation) to you would not qualify.
Going forward, only your immediate family would be able to reap the benefits of membership and of this program (Price Pledge).
However, we can certainly approve a courtesy credit for $23.63 in Rovia Bucks and will award it within the next 10 business days.
Thank you for your comments and we apologize this claim has been declined.
The 24 hour time aspect of the claim is important to note, because rates can change quickly. Going forward you would need to make sure that your Price Pledge documents are submitted within that window of time.
Also, in referencing back to the Original sign up form you would have used to become a Dream Trips Member, there is a descriptor (on the second page) of who can take advantage of the membership privileges. To cite this information:
7. Benefits may be used by you as a Member and your immediate family including spouse, civil or other partner and dependent children.
To clarify further, this is a description of who can be covered under the Membership services. If one of your family (spouse, child or civil partner) travels, they could be eligible for the Price Pledge process, should it be warranted. However, if any person who is not related (as described in the above citation) to you would not qualify.
Going forward, only your immediate family would be able to reap the benefits of membership and of this program (Price Pledge).
However, we can certainly approve a courtesy credit for $23.63 in Rovia Bucks and will award it within the next 10 business days.
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