Implementation Plan/Knowledge Transfer Plan
In accordance with best practices, the transfer should follow the
shadowing and relay-baton method. Shadowing gives staffthe
opportunity to become accustomed to the system by observation.
The relay-baton approach is the best suitable concept to transfer
knowledge and also to transfer responsibility in a transparent
way. The metaphor of the relay-baton expresses exactly what
must be achieved—that is, knowledge is transferred in small
portions.