Mr. Schultz leadership style is a blend of democratic and transformational leadership. The former is defined as the kind of leadership that lets employees freely voice out their opinion and input. Although business decisions are made considering what other members say, it is still completely under the leader’s discretion to choose the best course of action to take. Meanwhile, the latter kind of leadership is the kind of leadership that upholds morale. This means that the leader and followers are bound together through the leader’s vision and personality. This lets him gain his members’ trust, respect and admiration.
The Starbucks CEO offers support and encouragement to his employees, as well as followers. He is also a great communicator and listener, gathering ideas and giving recognition to that contribution. Aside from that, Schultz’s leadership style revolves around motivation and inspiration. He encourages his staff to give feedback and ask advice from the employees, using personal lines of communication like email and telephone calls. But what really defines Schultz’s manner of leading his people is empowerment, quality service and entrepreneurship.