Thanks for choosing Apple.
Dear Pichet,
Greetings from iTunes Store Customer Support. My name is Manohar and I am happy to assist you today.
I understand that the In-App purchase “Japanese - Thai” from the application “Easy Learning Japanese” from the App Store did not meet you expectation. I do certainly recognize the importance of enjoying your content and I'll be happy to address this quality concern.
Pichet, after reviewing the circumstances, I have reversed the charges for the in-apps from the application “NBA General Manager 2014”.
A credit of 2.99 USD should be posted to the credit card that use to make purchase. Refund will be received in ten business days. If you did not received the refund, please contact credit card company for further details.
The steps outlined in this article resolve many common issues with apps:
Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702
Troubleshooting the Mac App Store
http://support.apple.com/kb/TS3624
Pichet, please note that “Aurelien Bottazini.” is the best resource for information about “Easy Learning Japanese”. Therefore, I recommend you contact “Rockstar Games” directly. Please visit:
http://14all.mobi/japanese_syllabary
Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance, or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website.
I hope this information was helpful. Thank you for your patience and understanding in this matter.
Daniel, if you have any additional questions regarding iTunes Store, please write to me and I will be happy to assist you further. I am sure that you'll continue to enjoy the iTunes Store.
Have a nice day!
Sincerely,
Manohar
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Please note : I work from Friday to Tuesday From 5:00 AM to 2:00 PM (CST)
On Aug 12, 2014, at 16:19 iTunes Store wrote:
Customer First Name: pichet
Customer Last Name: rueangrit
Email: jambol2009@hotmail.com
Lang_Country: th_th
Apple ID: jambol2009@hotmail.com
User Storefront: Thailand
MH1NDWBGH2
---------------------------------
Concern Type: Won't Play
Web Order #: MH1NDWBGH2
Content Title: Japanese - Thai
Provider Name: Aurelien Bottazini|297839064
Track IDs: []
Purchase Date : 2014-08-11 18:22:27 Etc/GMT
Purchase Device : iPad
Comments : I bought this application Already but right now can't install i don't know what to do pleaes let me know
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