After an extensive review of the literature, several researchers have identified a
set of ten factors characteristic of effective change agentry (Anderson, 2011; deBruijn,
2011; Jain, 2011; Lindegaard, 2011; McCabe, 2011). These factors briefly defined in the
following list, refer to the way in which change agents manage change rather than to any
personal characteristics they may possess. In many cases, the plant manager performs the
role of change agent. However, the change agent can be an internal change specialist,
corporate office administrator (often called a “trouble shooter”), or outside consultant
whose expertise is in implementing change.