Thank you for your e-mail, regarding to guest payment by credit card, if our guest had sign on the folio it’s mean they accepted to pay that amount also they know how much the hotel charge to their account. In the mean time if our GSA had proceed offline to guest’s credit card but that amount doesn’t come to hotel account. So we just try to charge it again.
PS. If you would like us to process the authorize from guest via e-mail, please scan all of the documents and send it back as soon as possible.