I have some information to tell you about your luggage that you have send to repair with us.
After check by The repair center,
We would like to tell you that your baggage is an item that several year ago,
now there're don't have spares , and can't be repair.
So, We are really apologize for this.
And then we would like to request you that please get your baggage back at ..... department store, ...... branch
on August 30.