Responsible for taking all treatment and tennis court bookings.
Ensure accurate procedures are followed for opening and closing the spa.
Complete all reception administrative tasks and procedures in a timely manner to the highest standard.
Assist with cashing up and voucher/brochure enquiries as required.
Ability to complete show rounds to potential new members and guests giving out relevant information on the Spa.
Be familiar with and promote all facilities, treatments, and products offered in the Spa at every opportunity.
Assist the Front Desk Team/Reservations with all bookings when required.
Ensure smooth running of the treatment rooms and allocating rooms to therapists.
Achieve the personal monthly set retail target, which will be set in line with your manager.
Assist in ensuring that the F&B service in the Conservatory is at the required standard at all times.
Attend training as/when required.
Monitor the Spa emails and where necessary respond to emails in a polite manner.
Assist with the administration of the Cliveden Club.
Deal with complaints as and when they arise referring to a Manager when required or if you feel you are unable to assist.
Attend any necessary training courses in-house or external.
Ensure that Company Policies are followed at all times.