External operational activities have been
shown to contribute to the effectiveness of the
firm’s internal management. Even though, the
external operational activities do not have a
direct impact on the firm’s business performance,
they can indirectly impact on the firm’s business
performance through improving the internal
operations management. As a result, without a
good and sound support from the external
operational activities (such as sufficient and
reliable transportation vehicles or good methods
to deliver products to the customers) the firms
would not be able to manage their internal
logistics and operations effectively. This would
eventually impede the success of their business
performances.