consider this awareness objective: to increase clients' understanding of changes in insurance policy coverage. Possible evaluation metrics include noting exposure patterns, doing content analysis to gauge how consistent the messages are with the facts, and asking a focus group to discuss message recall.
Here's another awareness objective: to increase awareness of a new consumer product being manufactured by a client. Three ways to evaluate this might include tracking dissemination of messages and noting the size of the potential audience, analyzing the message content with attention to its accuracy and the use of the client's telephone number and/or website address, and surveying customers in the company data base regarding message recall
Acceptance Objectives
A major shortcoming of all the message-based evaluation techniques noted earlier is that they do not address the consequence of the public relations tactics. Instead, they simply gauge the existence of the tactics. At best, message-based evaluation techniques can deal with the level of awareness surrounding a public relations message.