She can integrate (collaborate) with both the charge nurse Ms. S and the nurse Ms. J
to reach an acceptable assignment for all parties involved.
The result: Ms. P feels empowered. Initially, it was a little difficult, but working together with
Ms. C, Ms. S, and Ms. J, an assignment was made that was acceptable and safe. The approach
she uses to manage this conflict will influence the delivery of patient care and limit
her experience of work stress.