There are some built-in challenges in administer approach. For example a person who is conecrn of the time away from the process to develop new skill it’s a legitimate concern, especially if the conscioun process are very tight and any slack in one has upstream and downstream ripple effects on other cases. The key is balance. Just as chief executive often constantly trying to balance present and future performoust their companies, a process organization has to develop and alignment to achieve the business strategy. There as measures and rewards change for the process perform measures for the process owners and resource manager change too, to stay aligned. Remember the process responsible for the design the resource manager and the formers that work for her are responsible for the station and every- one is responsible for the results trivial reward systems also need to be reevaluated the traditional Employee of the Month and similar awards. Perhaps you remember your school days. students were rewarded for perfect attendance. Believe not some companies have a similar program. What kind behavior does that drive? People stagger to work sick the fi when for their own sake and that of colleagues. Should be home in bad rather than infecting everyone Such incentive program should be completely and redesigned to drive the right behaviors and aligned what is trying to be accomplished through process. Management drives behavior counter to want. In a functional organization such motivational tools encourage and we know that there is no place for heroes new process environment. Heroes are merely the process isn’t working.