People Skills
A hotel general manager must be a people person with the interpersonal skills to keep guests and employees happy. The general manager helps to greet and register guests and handle their problems. He has to approach guest concerns with patience, tact and understanding, even in stressful situations. He also has to motivate employees to do their jobs well, which requires leadership talent and a knack for understanding problems and resolving conflicts. A hotel general manager must know how to listen well