if the situacion came to this and it takes so long for 1 request to proceed why don't they just announce poster or something, invite people to join staff and support center.. i think there would be plenty of people who would love to help COC without paiment, i myself could solve like 50-100 cases per day, depends how busy i would be.. bringing people theyr lost villages back, all u need is to type information in database and look if it matches...