Process
Authorized Returns Receiving Process
1. Pre-collection
1.1. STAR 360 will submit the GRN to the YBLC Receiving Admin on a regular basis.
2. ASN Creation
2.1. The Receiving Admin will use the system Trade Return (ASN type GRN) functionality to create the ASN. The Trade Return will contain the unique system generated ASN number, specifically for returns.
• Enter the GRN (RMA) number (mandatory – required by STAR 360) in the ASN header.
• Enter the GRN quantity into the ASN as the expected quantity.
• File the GRN waiting for the customer’s next delivery. The
• Dispatch Admin will then match the GRNs to the orders downloaded on a daily basis.