All tickets are sent using secure shipment methods. If the tickets are sent within the UK for a UK event, they will be dispatched via Special Next Day Delivery / Bike Courier / Hand Delivery or by Private Courier and will require a signature. Delivery times may vary depending on the delivery method chosen at purchase. If they are being delivered to your hotel in Italy / Spain / Germany / Netherlands or Portugal the sellers may use courier companies and/or private couriers. Please provide a secure address to ensure someone is available to sign for the envelope. If you are staying in a hotel you authorize anyone at the hotel to accept the delivery on your behalf so you may want to advise them you will be expecting a delivery. If for whatever reason no one is there to sign for your tickets, the postman will leave a card letting you know where to go and collect your tickets from. If you have not received a card or you have not been given a tracking number, please contact us as soon as possible. For international orders, tickets may be sent via FedEx, DHL or UPS. The mentioned courier companies provide online tracking to ensure fast and secure deliveries. Please contact us after receiving the dispatch email so we can provide you the tracking number