Rossiter and Bellman (2005) talk about personal selling in terms of
six basic types: regular retail selling, small business selling, trade selling,
high-end retail selling, technical selling, and telemarket ing. The first
two they describe as ‘ passive ’ , where the sales exchange is largely initiated
and controlled by the customer. The other four are ‘ active ’ , initiated
by the salesperson and where both the customer and salesperson
are involved in controlling the exchange (see Figure 6.3 ). It is only these
an opportunity for interaction and modification of the basic message to
address specific target audience concerns.