1. Provide one-on-one end-user incident & service request resolution over the phone for workstation software.
2. Delivers, tags, sets up, and assists in the configuration of end-user workstation hardware, software and peripherals.
3. Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems.
4. Coordinates timely repair of workstation equipment covered by third-party vendor maintenance agreements.
5. Performs minor desktop hardware repair for workstation equipment and peripherals that are not covered by third-party vendor maintenance agreements.
6. Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches.