We are writing to you regarding our mutual guest Salim Boubetra with reservation number 244133762, check-in date 2014-09-10, and check-out date 2014-09-29.
Following your previous email, could you please send us a proof of refund in order to reassure our customer that a satisfactory solution has been found ?
Please send the proof of refund document as an attachment in reply to this email.
If we can provide any additional support or advice for you on this matter, please do not hesitate to contact us.
Your assistance in this matter is greatly appreciated. We look forward to receiving your reply by the 12.09.2014.