Moreover, the proposed technique enabled us to identify those resources who probably were playing an idle role dealing with patients’ needs and medical procedures, while not contributing in the assigned tasks and duties as they should do. Eventually, by contemplating on the findings of the study, the researchers and hospitals’ management level can benchmark and improve the handling of the patients’ treatment process in a way to lead to increased customer satisfaction toward the quality of the service on work, in a more efficient, effective and timely manner.