We’re writing to you about reservation 246966174 for Ms Susanne Zeffer, check-in date 2016-04-01.
We thank you for your response, however we would like to clarify it a bit. First in your message you say " we did double charged from the guest credit card. " and then later in the message you just say the a pre-auhtorisation was made and that you did not charge anything.
We would really appreciate if you could clarify your message a bit.