We are contacting you in relation to the query that you have raised regarding your Origin account.
We would like to advise that we are currently looking into the matter for you and we will be in touch with you once our investigation is complete.
In the meantime should you wish to review our Terms of Service they can be found here: http://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
Thank you for your patience and understanding in this matter.